DPack project aimed to develop a seamless courier service platform tailored for the Dongdaemun wholesale market. The platform serves as an intermediary where wholesalers request cargo delivery services, a courier agency confirms, and the goods are picked up and processed for shipping. The project involved integrating various stakeholders, including wholesalers, pickup agents, and couriers, with a focus on providing an efficient, real-time delivery solution.

One of the key challenges of the project was understanding the complex business model, which involved multiple parties with distinct roles. Crafting a system that could accurately reflect the intricacies of the business logic while meeting the needs of each stakeholder was no small feat.

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Key Features and Functionalities

The platform supports the interactions between the different users, ensuring smooth coordination and efficient delivery. Below are some of the essential features of the system:

1. Agent Functionality
   • Parcel Management: The system enables the efficient management of the parcel process, from reception to collection, ensuring real-time tracking of deliveries.
   • Wholesaler and Picker Management: The platform facilitates the management of both wholesaler and picker (rider) information, supporting streamlined collaboration.
2. Wholesaler Functionality
   • Agent Connection: Wholesalers can easily connect with various agents to receive parcels and track their delivery status in real time.
   • Parcel Reception & Tracking: The system simplifies the reception of parcels, offering real-time tracking of delivery from start to completion.
3. Picker Functionality
   • Agent Connection: Pickers can check assigned deliveries and manage their schedules efficiently.
   • Parcel Pickup & Processing: Pickers are assigned specific parcels for pickup, and after completion, the system reflects the parcel status to maintain accurate delivery data.

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Challenges

Challenges arose from managing multiple stakeholders with complex interactions, particularly between wholesalers, agents, and pickers. Ensuring smooth coordination and effective communication was key. This required streamlined data modeling and clear communication throughout planning, design, and development stages, highlighting the importance of collaboration and system architecture.

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Development process

We set system goals and created a development roadmap, defined functions, designed the structure, implemented the user interface, and completed testing to ensure functionality and quality.

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Visual style

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The outcome

By creating a centralized platform to connect all participants—wholesalers, agents, and riders—this project has paved the way for more efficient and organized logistics in the Dongdaemun wholesale market. With a detailed, real-time overview of parcel statuses, the system enhances productivity and makes managing deliveries smoother for all stakeholders. The platform not only solves operational challenges but also enhances collaboration across the board.